Frequently Asked Questions (FAQ)

Please allow 8 to 12 business days between order and delivery: we ship your package within 1–2 business days, and transit then takes 8–10 business days.

After your purchase, you will receive a tracking link by email so you can follow your package at every stage.

Shipping is free on all orders, with no minimum purchase required.

You have 14 days after receiving your order to contact our customer service and return your package.

Return shipping costs are your responsibility.

Once we receive and inspect your return, your refund will be processed. Refunds are typically issued within 10 business days to your original payment method. For more details, see our refund policy.

You have 1 hour after placing your order to cancel it. Please contact our customer service within this timeframe.

We respond to messages Monday to Friday, 9am–6pm, within 24–48 hours.

You can reach our customer service via the Contact us page or by email at contatc@themontessoriworkshop.com.

First check our FAQ: you may already find your answer there. Otherwise, please contact our customer service or email contatc@themontessoriworkshop.com; we'll do everything we can to help you!

Our products are mainly sourced from China. That does not mean quality is compromised — quite the opposite: we work exclusively with partner companies carefully selected for their reliability, manufacturing standards, and overall trustworthiness. Every supplier is chosen with great care and regularly reviewed, so our customers always get excellent value for money.

We accept Visa, Mastercard, Apple Pay, American Express, as well as PayPal and Shop Pay.

The amount is charged to your account within 24 hours of payment.